At Pyramids Picture Framing, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not, please review our return policy below:

Custom Framing Orders

Due to the personalized nature of custom framing orders, we are unable to accept returns or provide refunds for custom-made frames, including floating frames, stretched canvases, and any bespoke frame designs. We encourage customers to carefully review all measurements and design choices before finalizing their orders. If there is an issue with craftsmanship or quality, please contact us within 7 days for resolution.

Standard Frame Purchases

For non-customized, standard-sized frames will be eligible for returns within 14 days from the purchase date. The following conditions apply:

• The item must be in its original, unused condition with all packaging and accessories intact.
• Your proof of purchase is required.
• Shipping fees will be shouldered by the customer unless the item is defective/damage.

Damaged or Defective Products

If you received damaged or defective products, kindly notify us 7 days from the receipt date. We will arrange replacement or repair with no additional cost. Kindly send us the photographic evidence of the damage items to help expedite the process.

Refund Process

Once your returned item is received and inspected, we will notify you for its status if your refund is approved or rejected. If approved, your refund will be processed within 7 business days and the money will automatically be applied to your original payment method.

Exchanges

Items will only be eligible for replacement if its damaged or defective. If you require exchange for the same item kindly email us at info@pyramidspictureframing.com.au please enclose with details and photos for the issue.